Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you (or the entity you represent) and SkinsIndia Solutions(“we”, “us”) and govern your access to and use of ShivMail, our email delivery and marketing platform (the “Service”).

By creating an account, accessing, or using the Service you agree to these Terms. If you do not agree, do not use the Service. If you accept these Terms on behalf of an organisation, you represent that you are authorised to bind that organisation.

ShivMail provides transactional email, marketing campaigns, automation, contact management, analytics, and a developer API. We may add, change, or remove features to improve the Service. We will give reasonable notice of material changes that adversely affect core functionality.

You must be at least 18 years old and capable of forming a binding contract to use the Service. You agree to provide accurate registration information and to keep it current.

You are responsible for all activity under your account and for keeping your credentials and API keys secure. Notify us immediately at support@shivmail.skinsindiasolutions.in if you suspect unauthorised access.

You may only send email to recipients who have given you permission to contact them. You must comply with all applicable anti-spam and electronic-communications laws, including the CAN-SPAM Act, GDPR, and the Information Technology Act, 2000. You must not use the Service to:

• send unsolicited bulk email (spam) or messages to purchased or scraped lists;
• send content that is unlawful, fraudulent, deceptive, harassing, or harmful;
• distribute malware, phishing links, or attempt to compromise security;
• omit a functioning unsubscribe mechanism or accurate sender information;
• infringe intellectual-property or privacy rights of others; or
• exceed plan limits or interfere with the integrity or performance of the Service.

We monitor sending reputation and may throttle, suspend, or terminate accounts that generate excessive bounces, complaints, or abuse reports.

You retain all rights to the content, contact lists, and data you upload or send through the Service (“Customer Content”). You grant us a limited licence to host, process, and transmit Customer Content solely to provide and support the Service.

Our processing of personal data within Customer Content is governed by our Data Processing Agreement and Privacy Policy.

Paid plans are billed in advance on a recurring basis. Fees, sending allowances, and plan features are described at the time of purchase. You authorise us to charge your selected payment method for all applicable fees and taxes.

New customers may request a refund within 14 days of their first paid invoice. One-time setup charges and amounts already consumed are non-refundable. Late payments may incur a fee and may result in suspension. You can cancel at any time; cancellation takes effect at the end of the current billing cycle.

We target ShivMail platform availability of 99.9% on standard plans and 99.99% on Enterprise plans, measured monthly and excluding scheduled maintenance and events beyond our reasonable control. Where an Enterprise SLA applies, service credits are the sole remedy for qualifying downtime. Support is provided by email, with priority channels on higher-tier plans.

The Service, including its software, design, documentation, and trademarks, is owned by SkinsIndia Solutions and its licensors and is protected by intellectual-property laws. We grant you a non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, modify, reverse-engineer, resell, or create derivative works except as expressly permitted.

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that any email will be delivered to a recipient’s inbox, as final delivery depends on third-party mail providers and recipient configuration.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability arising out of or relating to the Service will not exceed the amounts you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim.

You agree to indemnify and hold harmless SkinsIndia Solutions and its officers, employees, and agents from any claims, damages, liabilities, and expenses arising from your Customer Content, your use of the Service, or your violation of these Terms or applicable law.

You may terminate your account at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay fees, or use the Service in a way that creates legal exposure or harms the platform or other users. On termination, your right to use the Service ends; we retain and delete data as described in our Privacy Policy.

These Terms are governed by the laws of India. The parties will first attempt to resolve any dispute informally for 30 days. Unresolved disputes are subject to the exclusive jurisdiction of the courts of Bankura, West Bengal, India, without prejudice to any mandatory consumer-protection rights you may have.

We may update these Terms from time to time. We will update the “Last updated” date and, for material changes, provide notice through the Service or by email. Continued use of the Service after changes take effect constitutes acceptance.

• Email: contact@skinsindiasolutions.in
• Phone: +91 89006 75335
• Post: SkinsIndia Solutions, KATJURIDANGA, KENDUADIHI, BANKURA, West Bengal, PIN: 722102, India